What is OrderMan?
OrderMan lets guests scan a QR code, browse a venue menu on their phone, and send a structured order to the venue’s configured WhatsApp number. Customers do not need to install an app.
Does OrderMan need a POS system or special hardware?
No. OrderMan is designed for QR-code menus and WhatsApp ordering. A venue can print its QR codes and use a monitored WhatsApp number to receive orders.
Can hotels use OrderMan?
Approved hotel pilots can place QR codes in rooms so guests can browse food and drink menus and send room-service dining orders to the hotel’s configured WhatsApp number. OrderMan does not promise hotel booking, housekeeping, concierge, laundry, or front-desk workflows.
How long does it take to set up?
Setup time depends on the menu, tables or rooms, and how ready your venue information is. Start with your venue details, a small set of current menu items, and the tables or rooms you plan to use. You can add more items and refine the menu later.
Do my customers need to download an app?
No. Guests scan the QR code with their phone camera and the menu opens in their browser. They do not need to download an OrderMan app.
How do I add or edit menu items?
From the venue dashboard, open Menu Items to add or edit an item. Include its name, current price, description, category, availability, and an optional image. Review the guest-facing menu after saving.
Can I organize items into categories?
Yes. Categories help guests browse a menu. Create and order categories from the venue dashboard, then assign each menu item to the appropriate category.
What image format and size should I use?
Use a clear JPEG, PNG, or WebP image that represents the item accurately. Square or landscape images generally fit menu cards well. Check the uploaded image in the guest menu before publishing it.
How do orders work?
A guest scans a table or room QR code, browses the menu, selects items, and confirms the order. OrderMan opens WhatsApp with the selected items, quantities, table or room, and total for the venue’s configured WhatsApp number.
What WhatsApp number should I use?
Use a WhatsApp number that staff actively monitor while the venue accepts orders. This may be a dedicated business number or another number your venue has assigned for order handling. You can update it in venue settings.
What happens if WhatsApp is down?
Order hand-off depends on WhatsApp being available. Guests can still view the menu, but the venue should keep an alternative way to accept orders for an outage or when staff cannot monitor WhatsApp.
How do I generate QR codes?
QR codes are generated when you add tables or rooms. Restaurants use tables, hotels use rooms, and hybrid venues can use both. You can add them individually or in bulk, then download individual codes or a ZIP file.
How should I print the QR codes?
Use a clear, high-contrast print that guests can scan easily. Protect the code where the venue environment requires it and test a printed sample with more than one phone. Table tents, room stickers, and framed displays can work when they match the venue setting.
Can I regenerate a QR code?
Yes. If a code is lost, damaged, or should no longer be used, regenerate it for that table or room and remove the previous printed copy.
Is there a free plan?
The Free plan supports up to 5 tables or rooms and 10 menu items. It is suitable for trying the core QR-menu and WhatsApp-ordering workflow or operating within those limits.
What currencies are supported?
Your venue uses one of the currencies enabled by the platform. Check the currency available in venue settings or contact support if your venue needs a currency that is not listed.
How do I pay for my subscription?
Where online subscription payment is available, OrderMan uses the configured Paystack checkout flow. Available payment options are shown by Paystack during checkout and may vary by account and location.
How do I upgrade my plan?
Open the subscription area in your venue dashboard to review the available plans and start an upgrade when the plan fits your venue. Contact support if you need help choosing a plan.
Can I cancel anytime?
You can cancel a paid subscription. When the paid period ends, the venue is automatically returned to the Free plan and continues to work within that plan’s current limits. Contact support if you need help with the change.
Still have questions?
Our team is here to help you use OrderMan confidently.
Contact support