1. Introduction
Techvilla ("we", "our", or "us") operates the OrderMan platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
We are committed to protecting your privacy and complying with the Nigeria Data Protection Regulation (NDPR) and other applicable data protection laws.
2. Information We Collect
2.1 Venue Administrator Information
When you register as a venue administrator, we collect:
- Business name and contact information
- Email address and password (encrypted)
- WhatsApp phone number for receiving orders
- Venue logo, menu content, and table or room information
- Subscription and billing information
2.2 Customer Information
When customers use OrderMan to view menus:
- We collect minimal technical data (IP address, browser type) for security and analytics
- We create a limited order record so the venue can identify the order and the platform can protect against duplicate submissions
- Order information is handed off to the venue's WhatsApp number; WhatsApp's handling of that message is governed by its own policy
- We retain technical security data, such as IP address and browser information, only for the configured retention period
2.3 Automatically Collected Information
We automatically collect certain information including:
- Device and browser information
- IP address and approximate location
- Pages visited and time spent
- Referring website or source
3. How We Use Your Information
We use the collected information to:
- Provide and maintain the OrderMan service
- Process venue registrations and subscriptions
- Send important service updates and notifications
- Improve our platform and user experience
- Ensure security and prevent fraud
- Comply with legal obligations
4. Data Storage and Security
We implement appropriate technical and organizational measures to protect your data:
- Encrypted data transmission (HTTPS/SSL)
- Secure password hashing
- Regular security updates and monitoring
- Access controls and authentication
Your data is stored on secure servers. While we strive to protect your information, no method of transmission over the Internet is 100% secure.
5. Third-Party Services
OrderMan integrates with the following third-party services:
- WhatsApp: Orders are sent via WhatsApp. WhatsApp's own privacy policy applies to messages sent through their platform.
- Payment Processors: If applicable, payment information is handled by secure payment providers.
We do not sell your personal information to third parties.
6. Data Retention
Order records retain operational totals and item snapshots for reporting. Customer names, phone numbers, notes, IP addresses, and browser identifiers are automatically anonymized after the configured retention period unless a longer period is required to resolve an active security, legal, or billing matter. You may request deletion of your account and associated data at any time.
7. Your Rights
Under the NDPR and other applicable laws, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data
- Restriction: Limit how we process your data
- Portability: Receive your data in a structured format
- Objection: Object to certain types of processing
To exercise these rights, please contact us using the information below.
8. Cookies
We use essential cookies for the operation of our service. For more information, please see our Cookie Policy.
9. Children's Privacy
OrderMan is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
- Email: [email protected]
- Or visit our Contact Page
12. Data Protection Officer
For data protection inquiries:
Techvilla
Lagos, Nigeria
Email: [email protected]